Account Disabled After Passing & KYC Approved – Very Disappointing Experience
I purchased a $5,000 challenge account and spent almost 3 months working hard to pass it successfully. After passing, I completed the KYC verification process, which was approved without any issues.
However, when I requested my first $100 withdrawal, my account was suddenly flagged again for KYC concerns. Shortly after that, my account was disabled.
It is very concerning that my KYC was previously approved, but at the time of withdrawal, a new verification issue was raised. I was not given a clear explanation of any specific rule violation.
Additionally, the account fee has not been refunded, and no clear resolution has been provided. I followed the trading rules carefully and did not intentionally violate any policy.
I hope the company reviews my case fairly and provides full transparency regarding this decision. I am open to resolving this matter professionally and will update this review if the issue is resolved.
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