Review Time
Account Disabled After Passing & KYC Approved – Very Disappointing Experience
I purchased a $5,000 challenge account and spent almost 3 months working hard to pass it successfully. After passing, I completed the KYC verification process, which was approved without any issues.
However, when I requested my first $100 withdrawal, my account was suddenly flagged again for KYC concerns. Shortly after that, my account was disabled.
It is very concerning that my KYC was previously approved, but at the time of withdrawal, a new verification issue was raised. I was not given a clear explanation of any specific rule violation.
Additionally, the account fee has not been refunded, and no clear resolution has been provided. I followed the trading rules carefully and did not intentionally violate any policy.
I hope the company reviews my case fairly and provides full transparency regarding this decision. I am open to resolving this matter professionally and will update this review if the issue is resolved.
I had a positive experience with the service for nearly two years, but I've noticed some changes since they offered me a promotion to gain $2,000 for opening a $200k position. I have a raw account, by the way. After this, I observed that when I close a position, like with a recent EurCad trade, the system automatically adds extra spread. It doesn't matter if it's USDJPY or EURUSD; just a millisecond before I open or close positions, the spread increases significantly. I've had enough of this; it's unprofessional to give with one hand while taking away with the other.
Truly outstanding experience. The trading conditions are impressive, and withdrawals are seamless. The support is remarkable. Their international presence provides ample opportunities for reliability and confidence. The representatives are exceptional, consistently going the extra mile, even during weekends and after hours whenever we've reached out. In a time when many brokers are poorly managed or untrustworthy, this service stands out as a positive exception. Our collaboration with this platform looks promising for the future. Thank you!
With 15 years of experience in various trading instruments such as Forex, CFDs, ETFs, Commodities, and Stocks, I can confidently say that this broker stands out in the market. As a MIFID II certified Financial Advisor working with numerous clients, I've found the service to be honest and transparent, with excellent customer support. It's hard to imagine finding a broker that surpasses this one, so I highly recommend it and give it a perfect rating.
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