I purchased a variety pack of Blue Buffalo kitten food—marketed as “premium.” Several cans were underfilled. Not dented, not damaged—just clearly short of what I paid for. I contacted their support team, provided the UPC, lot number, best-by date, and proof of purchase. The response? A canned message telling me to return opened cat food to a store I don’t even visit (I shop online). Then I was told I could mail in the UPC and physical receipt (which I don’t have) to their legal department, wait 4–6 weeks, and maybe get a refund.Their “100% satisfaction guarantee” is pure marketing. They refused to replace the defective product and ignored a follow-up email. I paid a premium price for high-quality food. What I got was poor quality and worse customer service.Shop with caution—Blue Buffalo doesn’t stand behind its product when it matters.
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