My wife was referred to Blue Care by her occupational therapist at the hospital. My wife was told that the Blue Care wound nurse would supply the materials to clean and change the wound dressing.The Blue Care wound nurse arrived last Wednesday 05/03/2025 with her mobile phone and tablet. She had no medical bag with her and no medical dressings. After removing the soiled leg tubing, she managed to find 2 plasters but she reused the 2 soiled leg tubing which risked infecting the wound and sending her back to hospital.She said that she would visit again today 07/03/2025 but if she could not make it due to Cyclone Alfred that Blue Care would call my wife to notify. Guess what....no call and we had to call Blue Care 3 times and finally someone answered and said that there was a note in the system saying it was cancelled. They were not sure whether they could come Monday so we decided to change the plaster with one that the nurse gave us and discovered that she had put it on the wrong way with the inside part on the outside and vice versa. Instead of spending most of the time cleaning the wound, the nurse spent most of the time ordering medical supplies for treating the wound which Blue Care should have done weeks earlier when we applied for a code from them to get a wound care nurse. We also paid for the medical supplies.Blue Care have a duty of care to train their wound care nurses and must be held accountable for this ethical breach of the Heathcare Act. Blue Care should let the public know how the Government funding is spent.If I could give them a minus star rating, I would. Is there another Home Care & Community Service that could help my wife?
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Blue Care is uniquely positioned as one of Australia’s leading residential aged care, community care and retirement living providers.
It is founded on a compassionate approach to care and its reputation is built on its highly experienced team who wor...
