A local dealer recently serviced my older 5th wheel camper, initially just supposed to repack the bearings. They claimed the axles were damaged, and I agreed to their replacement. However, I had access to a vendor for axles, but they refused to install outside parts, indicating they wouldn’t receive their markup. I decided to go through their vendor and requested the old axles back. During the two-month wait, I received several texts suggesting additional services, most of which I had already completed. They later informed me that the axles needed modifications without discussing costs beforehand. After installation, I was told that using the leveling jacks was blowing fuses. They suggested an electrical inspection for $600, which I found unreasonable since everything worked fine when I dropped it off. Ultimately, I paid significantly more than quoted, did not receive the old axles, and left feeling uncertain about the necessity of the replacements. While the work quality was satisfactory, customer service was lacking.
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