I am writing to formally express my dissatisfaction concerning an international shipment that was initially booked from the UK and forwarded to the service for delivery in India. Shipment details: Escalation number / Complaint no - 1583451 Origin: United Kingdom Forwarding Partner: Best Choice Cargo According to the tracking information from the forwarding partner, the shipment was handed over to the service. However, it has yet to be delivered. Despite numerous follow-ups, I am repeatedly instructed to wait 24–48 hours without any clear resolution. This situation suggests a possible loss or misplacement of the shipment while under the service's custody. I request: An immediate investigation and written status update Proof of delivery or confirmation of loss Compensation in accordance with courier policy if the shipment is confirmed lost Please consider this matter urgent and resolve it within 48 hours, or I will have no choice but to escalate to the Consumer Forum.
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