bluehost.com

I requested a refund for a product on March 17, and have yet to receive it. When I reached out, they

I requested a refund for a product on March 17, and have yet to receive it. When I reached out, they told me it was "processed" and to check with my bank. I knew that was not true; I have a Bank of America account, I have never had an issue receiving refunds to my account, and they are trustworthy and reputable. But I checked with BoA anyway — they have no record. I called back with this info on Thursday, April 8, and Friday, April 9 (during my work day), and they said they would escalate it, and I would receive an email within 24-48 hours. I never received an email.


I asked multiple times if I could be refunded or sent a paper check (the latter of which is listed as a refund option on Bluehost's customer services site). He again stated that he could not, because the refund has already been issued — that's it. No "I will check again" or "let me see if I can do something else to ensure you receive your. refund.” I have no record of the refund, aside from the March 17 email confirming I would receive it in 5-7 days. It's been far longer and there's been no refund, so no, it has not been "issued." BoA has no record of this. The 7-digit confirmation number is meaningless, as far as I can tell, and all I have been provided since asking for a refund on March 17; no emails since. When I stated multiple times that I had been through this, that it had been escalated, he went back to square one with “call the bank.” I stated multiple times that I called the bank and was not them, and that I had no evidence that the refund was ever issued. When I conveyed, he did not understand the situation, at best; at worst, he was dishonest, and he asked if I knew "lying was against the Bible."

My mother then got on the call when she heard I was frustrated, and again he ran us in circles with wanting to call the bank, and suggested he call back tomorrow for a three-way to communicate with the bank on Monday (and maybe with the Bible magically make the refund appear, orm shift blame to BoA)—I have work, I don’t have time for a phone call for the rep to say it’s not Bluehost (it is) BoA to re-cofirm what I know and told the rep.

This is extremely frustrating. I have a busy job and life, and don’t have time to call Bluehost every day and argue about where my refund is. If it has not been processed, there should be no problem reissuing it with the correct tracking info or sending a paper check.

Date of experience: Apr 13, 2026