Review Time
I completely lost my website during migration. AI chatbot was utterly useless. This company just shouldn't exist. The attitude of Muhaimeen was shocking! Such a condesceding, awful person. 8 hours just to get a simple answer and the issue still isn't 100% revolved.
If you want to keep your website safe, avoid this at all cost.
Probably the worst experience we have ever had with a serve company. Our vps has been going down daily for over a month and they still haven’t fixed it. They can’t give any details and just offer sorry and generic responses. As a result we have lost 12 clients and of course they offer no compensation or anything at all. Stay far away from them.
Bluehost has deceptive billing practices that make it extremely difficult to cancel services. I could not remove my credit card from the website. I tried to turn off auto-renew but auto-renew would automatically turn back on. I tried to cancel services via phone and received an email saying, "once service expires you may choose not to renew". My credit card was automatically charging even though listed as expired. Once renewed, you cannot cancel or dispute services. So, it feels like a catch22. I created a credit card hold to make sure I would not be billed anymore.
BLUEHOST is the worst website provider in history.
It is SLOW and barely manageable; I worked on a new, STAGING site for a year - then it just disappeared!!!! They said they had nothing to do with this but the helpline/chat refused to help restore it from their backups, UNLESS I paid extra for it. I had backed it up through various plugins, but none of them worked to restore.
I am going to move to another provider and NEVER again use Bluehost.
I had much more trouble than previously finding my emails. I was already on the website for my domain name, but your web page was changed from the last time i used it. I used the BETA chat and eventually needed to speak to someone and was given an 800 number which was essentially linked to services unrelated to Bluehost that I had no interest in(I presume Bluehost is paid for hosting these links). I eventually located the 888 number with an automated system. Even though the system connected me to someone fairly quickly, previously I was connected directly to someone capable of technical support. Also, unlike previously when i was connected to a US customer service person, the person I was connected with was from overseas and spoke with an accent that made it more difficult for me to understand. She was knowledgeable, patient, and courteous, enabling me to resolve my issue, but my experience from beginning to end was very frustrating. Finally, when I was directed to the automated phone review of my experience, I wanted to rate my service provider highly for her knowledge and courteousness, but was told repeatedly that my numeric response of "5" was invalid.
Everything about your new system, from beginning to end was worse than before, and clearly reflected Bluehost's initiative to enhance revenue and reduce costs when providing customer service, making it less likely that I will use your service going forward.
I had loading problems, timing errors Cloudflare Error 524: A Timeout Occurred, but Bluehost supported me throughout, assisted me with everything, and my sites are working again.
Bluehost help chat solved a huge problem for me when a configuration file was found to be empty. The problem I was trying to solve for 3 hours was fixed in minutes. Their support is fantastic and our site's uptime is maximal. Highly recommended!
I am admittedly intimidated by many things around technology. I get frustrated easily. I was encouraged by my chat with Nisha, as I was thoughtfully advised what steps to take to fix my webmail issue. Nisha gave me perfect instructions and allowed me to time to sort it out. I didn't feel rushed, I felt supported.
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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries. See more
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