I had much more trouble than previously finding my emails. I was already on the website for my domain name, but your web page was changed from the last time i used it. I used the BETA chat and eventually needed to speak to someone and was given an 800 number which was essentially linked to services unrelated to Bluehost that I had no interest in(I presume Bluehost is paid for hosting these links). I eventually located the 888 number with an automated system. Even though the system connected me to someone fairly quickly, previously I was connected directly to someone capable of technical support. Also, unlike previously when i was connected to a US customer service person, the person I was connected with was from overseas and spoke with an accent that made it more difficult for me to understand. She was knowledgeable, patient, and courteous, enabling me to resolve my issue, but my experience from beginning to end was very frustrating. Finally, when I was directed to the automated phone review of my experience, I wanted to rate my service provider highly for her knowledge and courteousness, but was told repeatedly that my numeric response of "5" was invalid.
Everything about your new system, from beginning to end was worse than before, and clearly reflected Bluehost's initiative to enhance revenue and reduce costs when providing customer service, making it less likely that I will use your service going forward.
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