I first bought from Blue Illusion in their original Melbourne store, and have continued to doso, but that could end today. There have been a few issues over the years with quality (refusal to accept returns with poor stitching), offhand customer service and the dreaded Couriers Please. Despite being at my home (the delivery address), and not having anyone buzz my apartment, Couriers Please allege the driver was unable to deliver, so I have to go somewhere else to collect my order. Lodging a complaint is so difficult - if I ever get to speak to BI customer service (phone cuts out after telling you they're too busy) or that of Couriers Please.
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