I am a long time customer of Blue Illusion but will never shop there again. Their on line service is appalling. This is now my second attempt at rectifying muck ups with two orders. The lady I spoke to today continually interrupted me - I was unable to finish a sentence for the whole conversation. I attempted over and over to explain the situation. She called me rude continually, threatened to hang up on me. She was absolutely unapologetic that an order I had already rung about and had to return (they sent me someone else’s order). To this day I have not received my order. Accused me if “not providing any information” when I couldn’t remember the exact day and name of the person I last spoke to. I will never ever shop with Blue Illusion again. Tough times are coming in the retail space and this kind of abysmal, unprofessional behaviour will not help the brand one bit. Dreadful.
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