I’m really disappointed with what happened using a TK Maxx voucher from Blue Light Card.
I paid £260 for the voucher and tried to use it straight away at the till in TK Maxx. The barcode wouldn’t scan and it didn’t work. Because of that, I had to pay another £260 to complete my purchase.
So in total I’ve paid over £500, which is not acceptable.
I only opened the voucher on my phone at the checkout to use it. It didn’t work, so this is clearly a technical issue, not me changing my mind.
I contacted support but just got a standard reply saying nothing can be done because the voucher was opened. That doesn’t help, as the voucher was never actually used.
Please can you check if the voucher has been redeemed, look into why it didn’t work at the till, and either refund me or reissue the voucher.
I’ve used Blue Light Card many times before, but this has been really disappointing. I just want this sorted properly.
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There’s a group of people who are always there for us: the blue light community. They work tirelessly to keep us safe, healthy and supported; often going into unknown dangers to do so. They make sacrifices every day, and we want to thank them for it.
With millions of registered members across the country, Blue Light Card is partnered with almost 13,000 retailers both national and local, providing savings, discounts and benefits that often aren’t available to the general public. These include Toby Carvery, Hotels.com, Cineworld, Sky, EE and Halfords to name a few.
Using their Blue Light Card discount card (costing just £4.99 and lasting two years), members can access a range of fantastic online discounts via our website or app as well as in a range of high street retailers, restaurants and cinemas across the UK.
We are Blue Light Card. We’re there for the people that are there for all of us.
For more information on who qualifies and the offers available, visit www.bluelightcard.co.ukSee more
