Review Time
I was having problems getting through the multi authentication process to access my discount card. After a month of going backwards and forwards and getting very frustrated, Danny picked up my most recent email, took ownership of my query and resolved my issue quite simply. Thank you Danny!
Victoria you are a star....it has taken me two months of fighting to prove my identity. Thank you for actually putting together all of my emails and evidence. Your time on this is deeply appreciated. Yey! I can shop again with a smile on my face!
"Anthony was absolutely fantastic to deal with! He responded quickly, guided me through getting our company set up on the Blue Light Card system, and even added our logo exactly as requested. The process was smooth and easy, and I really appreciate his friendly and professional support. Highly recommended!"
I was having problems renewing my card ,and thought that I was not eligible,as I have retired,but this was not the case.
Although I did have problems navigating the website,fortunately a very helpful member of your team picked up my case ,and after many email exchanges Alicia got it sorted for me.
Alicia replied to my emails promptly and was very helpful with me and extremely patient.
It felt like I had my own personal assistant.
Thank you so much
I recently received excellent customer service, and I would like to commend Ruby in particular. She was exceptionally patient and attentive throughout our interaction.
During the discussion, I also suggested a potential improvement to the membership‑extension process. Specifically, I proposed that any extension should begin from the existing expiry date, rather than from the date the payment is made. This approach would help ensure that members do not lose any portion of their benefits period, which can otherwise feel unfair.
I was pleased that the team appeared genuinely receptive to this feedback, and I appreciate their openness to enhancing the member experience.
Having served 12 years in the police a friend said I should apply for a BLC. I've done so today with the help of Carly who processed my application very quickly when forwarding evidence of my service.
Thank you BLC services I look forward to using my card and receiving the benefits from it.
I was having trouble renewing my card. As I had recently retired from the Met I was having some trouble with the website site. Victoria helped me through and answered all my questions.
I felt Victoria went above and beyond and is an asset to the organisation.
Had been having problems with renewing my membership as a now retired nhs worker. Contacted bluelight via Messenger chat and spoke with Fran who was promptly able to advise me of best way forward. Membership renewed immediately on following her advice. Thank you
Had difficulty inputting my details to renew blue light membership.
I followed the instructions on how to gain assistance and was contacted promptly, given instructions and requested to provide further details.
The operator resolved the problem quickly and my renewal was completed. I am very satisfied with the experience.
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There’s a group of people who are always there for us: the blue light community. They work tirelessly to keep us safe, healthy and supported; often going into unknown dangers to do so. They make sacrifices every day, and we want to thank them for it.
With millions of registered members across the country, Blue Light Card is partnered with almost 13,000 retailers both national and local, providing savings, discounts and benefits that often aren’t available to the general public. These include Toby Carvery, Hotels.com, Cineworld, Sky, EE and Halfords to name a few.
Using their Blue Light Card discount card (costing just £4.99 and lasting two years), members can access a range of fantastic online discounts via our website or app as well as in a range of high street retailers, restaurants and cinemas across the UK.
We are Blue Light Card. We’re there for the people that are there for all of us.
For more information on who qualifies and the offers available, visit www.bluelightcard.co.ukSee more
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