I reached out to customer support immediately after placing my order to change the color of an item. Unfortunately, they informed me that this was not possible as the order was already in production, which I understand. I intended to try on the ring and exchange it for the correct color or size, and customer support provided a return label. However, they automatically created a new order for the different color, which didn't even fit. When I attempted to return it, the return window had closed, and they do not accept exchanges. I am very disappointed with this customer support experience since I never authorized this new order.
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As the largest online retailer of certified diamonds, engagement rings and fine jewellery, we offer outstanding quality, selection, and value.
