Do not book here if the amenities matter to you.We specifically chose this property because of the hot tub. It was one of the primary reasons we booked and justified paying a premium price. Upon arrival at check in, we were informed the hot tub was frozen and completely unusable. It had several inches of solid ice in it, which makes it very hard to believe this was some last minute surprise. That level of neglect does not happen overnight.The issue was not just the broken amenity. It was the handling.We called the after hours hotline. No response.We followed up. No timeline.No technician. No urgency. No meaningful communication.For the entire stay, we were left in the dark.When you pay nearly $3,400 for a winter stay at a property that markets a hot tub as a featured amenity, and that amenity is unavailable the entire time, that is not a small inconvenience. That materially changes the value of what you booked.The house itself is nice, which almost makes this more frustrating. With basic pre arrival checks and basic customer service, this could have been avoided or at least handled professionally. Instead, it felt ignored.After the stay, the compensation offered did not reflect the loss of a core advertised feature or the complete lack of responsiveness while we were on site.If you are booking because of the amenities, understand there appears to be little verification that they are actually operational before guests arrive. And if something goes wrong, do not expect proactive communication.Extremely disappointing experience.
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Blue Ridge Mountain Rentals was established in 2002 to provide the highest quality vacation cabins and service to the vacationing travelers to the Boone and Blowing Rock areas of the mountains of North Carolina.
