Review Time
Do not book here if the amenities matter to you.
We specifically chose this property because of the hot tub. It was one of the primary reasons we booked and justified paying a premium price. Upon arrival at check in, we were informed the hot tub was frozen and completely unusable. It had several inches of solid ice in it, which makes it very hard to believe this was some last minute surprise. That level of neglect does not happen overnight.
The issue was not just the broken amenity. It was the handling.
We called the after hours hotline. No response.
We followed up. No timeline.
No technician. No urgency. No meaningful communication.
For the entire stay, we were left in the dark.
When you pay nearly $3,400 for a winter stay at a property that markets a hot tub as a featured amenity, and that amenity is unavailable the entire time, that is not a small inconvenience. That materially changes the value of what you booked.
The house itself is nice, which almost makes this more frustrating. With basic pre arrival checks and basic customer service, this could have been avoided or at least handled professionally. Instead, it felt ignored.
After the stay, the compensation offered did not reflect the loss of a core advertised feature or the complete lack of responsiveness while we were on site.
If you are booking because of the amenities, understand there appears to be little verification that they are actually operational before guests arrive. And if something goes wrong, do not expect proactive communication.
Extremely disappointing experience.
Do not book here if the amenities matter to you.We specifically chose this property because of the hot tub. It was one of the primary reasons we booked and justified paying a premium price. Upon arrival at check in, we were informed the hot tub was frozen and completely unusable. It had several inches of solid ice in it, which makes it very hard to believe this was some last minute surprise. That level of neglect does not happen overnight.The issue was not just the broken amenity. It was the handling.We called the after hours hotline. No response.We followed up. No timeline.No technician. No urgency. No meaningful communication.For the entire stay, we were left in the dark.When you pay nearly $3,400 for a winter stay at a property that markets a hot tub as a featured amenity, and that amenity is unavailable the entire time, that is not a small inconvenience. That materially changes the value of what you booked.The house itself is nice, which almost makes this more frustrating. With basic pre arrival checks and basic customer service, this could have been avoided or at least handled professionally. Instead, it felt ignored.After the stay, the compensation offered did not reflect the loss of a core advertised feature or the complete lack of responsiveness while we were on site.If you are booking because of the amenities, understand there appears to be little verification that they are actually operational before guests arrive. And if something goes wrong, do not expect proactive communication.Extremely disappointing experience.
We have been staying at various cabins in the Valle Crucis area for many years through Blue Ridge Mountain rentals. We have had a great experience every tine. The cabins are clean and comfortable and we love the location. The customer service is outstanding and pricing is competitive with other rental platforms and options. We come here twice a year and always use Blue Ridge.
Our family recently stayed at the Matney Ridge Estate in Banner elk North Carolina. This was our fourth time to stay at this home. This house has wonderful amenities and suits are growing family so well. We were very disappointed at the overall appearance and lack of cleanliness of this home with our recent visit. There was mold in the bathrooms, shower handles fell off, biofilm and sludge in the dispenser drip pan on the front of the refrigerator. Accumulated dust on the stairs, blinds hanging at the window windows, as well as kitchen chandeliers. There was an issue with the fireplace and the upstairs and downstairs filled with smoke. We had to open windows and doors for cross ventilation. Some family member started to feel sick. I hope these issues are resolved as we would love to continue our annual visits to the Matney Ridge Estate.
DO NOT USE THIS COMPANY. there to many honorable companies that do what they say they will. This company ruined 2 days of our vacation nothing but chaos and lies with them. On our way there we were told the home we rented the amenities we rented the house for did not work. After trying to call numerous times left numerous messages to find out what they were going to do. Finally, was texted and told by Joanie that management had approved to reimburse us 500$ plus tax at check out since we paid 3400$ for a place and the amenities were not working. That was the 1st day all day TRYING to talk to someone since we were not getting what we paid for. Check in the house its dark unload unpacks after all day on the road. The next morning luckily, I did not fall when we woke up there was water coming from the ceiling puddled in the kitchen, I took videos and pictures. Went to the blue ridge cabin rental office in banner elk, at 9 spoke with Lisa showed her the pictures We could tell right off I don't think she really cared we told her about all the issues we had and she didn't seem to care told us she had to get a hold of maintenance would get back with us. Went and had breakfast lunch, walked all over Boone finally i was emailing texting asking what the heck he had groceries etc. what was going on was finally told we had to move house could not stay there so finally around 5 we got a code to a new house they gave us 4 to pick from 1 on had all the amenities we wanted. We went to house we rented repacked and loaded and moved to the new house the beds were hard as a brick the furniture not near as comfortable as what we had rented but after blowing 2 days of vacation we were tired of dealing with poor management. When we went to check I asked Joanie when we would get our reimbursement and they really should do more none of this was our fault and 2 days blown they WOULD NOT give us another night for the problems. She said management would only approve 20% off 1 night REALLY RUIN 2 DAYS OF OUR VACATION AND NOW WILL NOT EVEN DO WHAT YOU TOLD US YOU WOULD. UNBELIEVABLE. I had numerous conversations with Joanie and supposedly the customer care team who told us they would take care of this. ITS FEB AND NOTHING WE STAYED JANUARY 6.-15TH I HAVE ALL THE TEXTS, EMAILS, PICTURES AND VIDEOS WHERE WE WERE LIED TO. I AM GIVING THEM TO END OF THE MONTH TO DO WHAT THEY SAID IN THE TEXT AND EMAIL THEY WOUDL DO BEFORE I TAKE LEGAL ACTION THIS IS JUST WRONG AND THE WORSE RENTAL COMPANY. I HAVE EVER DEALT WITH AND THEY DO NOT CARE ABOUT CUSTOMERS. AGAIN YOU SPEND 3400$ FOR A VACATION AND YOU GET THIS.
We just stayed at Sweet Bearadise at Eagles Nest - Unit: 951261Check In: 12/25/2025Check Out: 12/28/2025Location: Banner Elk, NCThis home is absolutely beautiful. The main floor has 2 masters and an elevator. We took both of my elderly parents and our adult Children. We felt right at home. Highly tecommmed this home and Blue Ridge Rentals.
I enjoyed the home we chose. Very clean modern and great views. We ordered for our drive way to be salted and shoveled as even with the proper vehicle, guests were unable to get up to the house. I asked for wood and wasn’t told that my fireplace didn’t actually require it. I felt like the customer service over the weekend was unhelpful.
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Blue Ridge Mountain Rentals was established in 2002 to provide the highest quality vacation cabins and service to the vacationing travelers to the Boone and Blowing Rock areas of the mountains of North Carolina.
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