Blue Sky Tours - (Arnita Davis, Independent Travel Agent) booked my husband and myself in a Roll in Accessible room and neither myself or my husband is Physically challenged. On one of the connecting flights she did not book our seats together. I'm so grateful that the passenger was kind enough and offered to switch seats so that we could sit together. After 10 hours plus of air travel and totally exhausted we arrived in Hawaii. At check in the madness starts. We are informed that our original room is not ready. We state to them that it is our 30th Wedding Anniversary!! since the 3rd party booking failed to do so. As a result of our original room not being ready the associate tell us that he is upgrading our room and Happy 30th Anniversary.We get our keys and head to our room. Open the door and the nightmare begins! This room that we were told was an upgrade had not been cleaned in detail and definitely not ready for us the new guests. Without subjecting anyone to our horrible experience with the room, we called the front desk to inform them of this totally disappointing matter. Housekeeping was there within minutes to do what should have been done prior to us being placed in the room. And this room was suppose to be an upgrade. For this third party to booked my husband and myself in a Roll In Accessible room and neither one of us are Physically challenged, & book our seats apart on the plane all for her financial benefit is just wrong! I sent her pictures of the condition of the room, so she knew what we had been subjected to. Arnita Davis got back with me, and all I got was I'am sorry I tried to get your money back, but that was an upgrade room that they gave you. This just further let me know her level of professionalism and customer care service. Her attitude was so sad to bad! I got paid and that seem to be all that she cared about. I will plan all of my trips in the future to ensure a memorable occasion.It is unfortunate that this happened to us, but we definitely do not want our family and friends to have to go through this. So I made the time to get this review out. I wish I had known that this organization is not BBB Accredited and that I was aware of all the reviews that are out there warning people the same things STAY AWAY FROM BLUE SKY TOURS THEY ARE A RIP OFF & CUSTOMER SERVICE IS HORRIBLE.
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