My ac200max unit’s lcd screen was not working correctly. I contacted support and they wanted me to install an upgrade patch hoping to resolve the problem. The patch would not install. Ultimately I had to send the unit in so their engineers could get a look at it. The problem was resolved by replacing the lcd screen and they also applied the upgraded patch. They were quick to send the unit back to me.The whole process was really good. Kudos to Henry who coordinated the whole thing. He was very professional and courteous.I have several various BLUETTI products and this was the only problem I had, and it was a strange problem.
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BLUETTI is making all-in-one solutions of solar power more accessible to everyone living at home or going off grid. We're dedicated to making our world a better place by creating an exceptional green experience.
