I used the unit for 6 months before encountering an issue with the DC outlet. I reached out to the support team, and while it took some time to receive a response, they promptly replaced it with a new unit, confirming that the warranty is effective. The shipping process was a bit tricky since there isn't a shipping center in my town, but they provided a shipping label, and the replacement was handled well. Overall, I can't complain; the company seems reliable. The entire warranty process took about a month, which isn't too bad considering I live in a small town in southern Manitoba. The unit works wonderfully, and we are really pleased with it.
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