Ten years ago Smallbone of Devizes completed installation of a fitted kitchen that had sixteen fitted drawers running on Blum soft drawer closers. The oil seals on the damper pistons of three of these drawers failed recently with the result that oil leaked and the dampers no longer worked correctly.I thought that I'd replace these fittings myself, rather than invoked the Smallbone warranty, but found that these units had a lifetime guarantee with the result that Blum UK customer services mailed replacement parts immediately without any fuss whatsoever.I could not have imagined that these units would come with a lifetime guarantee, which in itself is quite extraordinary in my experience, but the quality of Blum UK's after sale service is not only exceptional it has to be second to none.12 January 2023
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Blum GmbH is an international company that produces hinge-, lift- and runner-systems and the appropriate assembly tools for the cabinet making and furniture industry.
