Review Time
After failing to locally source a replacement for a broken 15 year old appliance hinge on my Fridge-Freezer cabinet I contacted Blum UK for assistance. Wow. Sometimes these days you forget what excellent customer service is. I suspect they perhaps felt bad it had actually failed (it was overloaded as fitters should have used three rather than two). They identified a replacement from some photos of the old hinge and offered four replacement hinges for the entire cabinet, sent out FOC the same day. Full marks Blum, how to do it.
Experienced a problem with a soft close hinge. Despite trolling the likes of Google/U tube etc. I was unable to find a usable solution. Contacted Customer Service at Blum UK & received a definitive answer by return. Superlative Customer Service!!!
Ticket 124334We had a hinge that was over 20 years old but was behaving like a teenager! Would move itself occasionally but with great reluctance, and not without a moan to accompany it. I took a photo of the hinge and asked Blum if they could identify the it. Mr Morgan replied the following day with the hinge reference number and details of where I could buy it. However, didn't need to buy it as he sent two to us free of charge. Who says excellent customer service is dead. Not me! Thank you Mr Morgan and Blum. BTW fitting them was a piece of cake. Five mins each, and that included removal of two of them. Great design too.
I purchased a hardware product of blum's recently that arrived incorrectly packaged with the wrong parts rendering it useless. So I reached out to their warranty department as their products promise a lifetime warranty. They told me that it isn't their problem or fault if they supply their products with the wrong parts and therefore do not work and that I need to take my complaint to the retailer. The retailer has done nothing wrong in this instance and is unable to supply me with a singular part that they do not carry. I can at least order the missing part through a wholesaler but I wouldn't have to if this company had integrity and stood behind its brand.
Absolutely fantastic customer service from blum, and Nathan was an absolute star to deal with he was impeccable throughout I strongly recommend Blum UK Mandeville Drive Milton Keynes 🤗Just wanted to update on the brilliant customer service I have received from Blum and from Nathan and Neil. After some of my hinges decided to shed some bits Nathan and Neil did not hesitate to help on 2 separate occasions and the speed in which they actioned and posted replacement parts was brilliant. Cannot praise them enough.
I dropped one chest of drawer and a 2 runners were ruined. I have contacted the tech support and they identified the replacement part and helped me during the replacement procedure, especially David G. was extremely helpful, patient and very quick to respond. Thank you!
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Blum GmbH is an international company that produces hinge-, lift- and runner-systems and the appropriate assembly tools for the cabinet making and furniture industry.
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