Had their systems installed in all of my kitchen cabinets. 3 hinges failed after 4 years on one door. Contacted them and at first they were very helpful and ordered a change in warranty. However, it panned out as the item number i had, and the one they replaced me with were not the same hinges (eventho same part nr.) . Later found out my items are part of "industry line" (whatever that meant, however later found out what it means). Was directed to contact the shop i bought the kitchen at. They reached out to factory and factory has no warranty on it after 2 years (standard EU warranty) but wants payment. Went back to Blum asking how is that, they are now washing hands that "its not their product" so there is no warranty outside the warranty given by the factory. Won't die for 50 euros, but it's the customer relations a company keeps. As little as that money means to me, they mean even less to them. I would understand this if the kitchen came with "xxx" brand name hinges that are "based on Blum products". However, this is not the case. The hinges only have BLUM name on them. Kitchen is advertised by having BLUM (there's no mention of only 2 year warranty). They also advertise 100000000 (whatever number Blum uses) amounts of successful closing/openings of the door (same thing BLUM uses in their marketing). So in essence, it is BLUM name that stands behind those hinges. Me, as a customer has no idea if something is part of "industry line" or whatever other "lines" they have. I see a name that i presumed meant something, and i see the same marketing with xxxxxxxxx amount of opening/closings and went with it. When installed it only has their name so everything checks out. Well, until it doesn't as, as explained by the support person "industry line is not their product but only has parts of their product". Which is borderline scam as the product still carries their name and customer has no idea from which line something came.Similarly, when you order computer hardware, some parts are OEM, some are retail, however, this is clearly stated in the product descriptions, and as such both have different warranties. In this case, you are not sure until you encounter a problem. Have already ordered replacement from the factory, but feel moral obligation to write the truth on possible issues behind the marketing campaign.
Claim your business profile now and gain access to all features and respond to customer reviews.
Blum GmbH is an international company that produces hinge-, lift- and runner-systems and the appropriate assembly tools for the cabinet making and furniture industry.
