blusafesolutions.co.uk

Stick to a lock and key

My experience sadly is not a happy one from Blusafe. They were extremely helpful when I was about to place an order. However, after having done so and then having the handle installed by them their true colours were shown. The app is appalling, doesn't provide reliable and accurate notifications of the door being unlocked/locked. No google home implementation despite it being contained in the app. No sms notifications despite it being within the app. Talking to J only gave empty and unfulfilled replies. I asked for a refund like another reviewer (was refused as I had the handle installed). Despite my initial belief in the product I have been left extremely disappointed and it's been more stressful not having the confidence and reliable notifications of entry being made to my property.I've not heard from Blusafe Solutions for 2-3 weeks since reaching out to them. Now I have been refunded by PayPal they have now decided to contact me to return the handle.I would NEVER recommend this company to anyone. Please carefully consider any purchase.**** Update to their comment- I paid for installation and offered to return the item when you reinstated my original handle. It was you whom decided not to bother. With regards to Google home there is review freely available on techadviser of your handle. This was dated January 2022 whereby it was advised Google home would be forthcoming. Here we are 16 MONTHS later and still not delivered!! . Even the reviewer said the app needs refinement. Too right!! Android notifications do NOT work!! No SMS notifications, a basic requirement . Who wants to keep opening the app to see if their door has been opened or locked? The app has not been updated since march 2022. Please do not try to put me in a bad light. It was you Jack who pretended to speak to higher powers even though you are a director!!.

Date of experience: Apr 19, 2023