blusafesolutions.co.uk

Do not purchase anything from this company

Dealing with this company is the worse on-line purchasing experience I have ever had and I have been making on-line purchases since Internet shopping started in the mid 1990’sBlusafe Solutions Ltd refused to comply with UK "Distance Selling Regulations" and would not issue a refund for a non-working product, that was either faulty or just “Not Fit For Purpose".On 03/04/23 I purchased a “so called” fingerprint operated euro cylinder replacement Smartlock from Bluesafe Solutions Ltd.Fingerprint recognition is quite a mature technology now and has been available on multiple smartphones tablets etc. for many years; so one would expect it to be an ideal solution for opening your front door. As the Blusafe Solutions Ltd website suggests “You can’t forget your fingers”.The fingerprint recognition technology used by Blusafe Solutions Ltd is as close to that used in the latest smartphones as using a quill pen is to a word processor!Whilst try to get the device to work as advertised, I spent nearly a whole day annoying my wife and daughter, by continually asking them to register multiple fingerprints.Not once did the lock open on the first touch of a finger (As shown in videos on the Blusafe Solutions Ltd website). The device always required touching the pad 5 to 9 times, whilst placing a finger in different orientations.I tried reregistering everybody’s fingerprints and registering the same fingers multiple times; the door still didn’t unlock on the first, second or third touch. I also tried reseting the lock and starting from scratch.The last straw was having an argument with my wife about the lock, being late to visit my 92 year old mother in hospital and then the door failing to unlock, when we returned home.The fingerprint function proved to be so unreliable that I had no option but to remove the lock.So: Within a couple of days after delivery I realised the product supplied did not work as advertised and I asked Blusafe Solutions Ltd to arrange to collect the device, for a refund.They refused, saying they could not accept it back as the device had been installed.I do not see how I would be able to ascertain that a smart lock, that needs to be fitted to a door to function, did not work until it was actually fitted to a door.Blusafe solutions then suggested that I could use the smartphone App or a dongle to open the lock, if it did not recognise a fingerprint, which is like saying: If you car engine won’t start you could always push it!I was also concerned about the overall quality of the product, especially the plastic cover which appeared to be made from cheap plastic; the WiFi bridge (£49.95 Extra), which enables lock control over the internet, was a cheap looking unbranded plastic box that looks likely like to compromise your home network security.I filed a dispute with PayPal as Blusafe Solutions Ltd had not only sold me a product that did not work as advertised but was also not complying with consumer distance selling laws.As this was a clear-cut situation I thought I would receive a swift refund.I did not!I received a refund today (10/05/2023); so, I had to worry, for well over a month, if I was going to lose nearly £300.Please don’t make the same mistake as me and deal with this terrible company.

Date of experience: Apr 03, 2023