I purchased a mop bucket and soap from this company. After 10 days with no shipping info, I contacted them to cancel my order as I couldn't wait months. I was told the items were out of stock and offered a 10% discount to keep my order. It’s frustrating they didn’t inform customers about the stock issue upfront. I insisted on a refund, but was told the soap is non-refundable since it was supposedly being shipped. Four days ago, I was told the mop and bucket would be refunded, but that hasn't happened, and the soap still hasn't arrived.
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