The rewards program is ineffective. They consistently fail to credit the points earned from spending on the credit card. The customer service is poor, and it seems the representatives do not know how to address the issues. We are often passed from one department to another, only to start over each time. It feels like an endless cycle. There have been multiple instances where the call was disconnected when they couldn't resolve the problem. My issue remains unresolved despite giving them a week to address it via email. If it isn’t fixed this week, I will be forced to cancel all my credit cards with them and transfer my assets to another institution. I've had enough.
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