Review Time
On hold to speak to agent for 45 minutes! 45 minutes! Just be to told my concern could not be handled over the phone and that I would have to stop by a branch. Two stats only because the representative on the phone was super nice and apologetic.
I have been with bankBMO for over 30 years, this month February , 2026 I get a lot of problems they can not solved the problems then they make more mistakes. They screw up for all pre- authorized accounts and I came to them their staffs have with no experience to work in the field. They send back money through my account to ENMAX home account but they did wrong to my old business exmax account . Now I get stuck finding where is that money gọing somewhere where else from now on I don’t trust them anymore . I m very disappointed and I think I should change the different bank.
I’ve been a long-time customer of Bank of Montreal and recently had a frustrating experience with their credit card management practices.
Despite actively paying down a significant balance and not missing payments, my credit limit was reduced due to “low usage.” Shortly after, I received only a letter that the account would be closed altogether. This feels counterintuitive and discouraging for customers who are trying to responsibly manage and reduce debt rather than continually use available credit.
Lowering limits while balances remain high can negatively impact credit utilization ratios, which in turn can affect credit scores. For customers working to improve their financial situation, this approach seems punitive rather than supportive.
I understand that financial institutions manage risk, but clearer communication and consideration for long-standing customers would go a long way. After many years of banking history, I expected a more balanced and customer-conscious approach.
I hope BMO reconsiders how it handles low-activity accounts, particularly when customers are actively working to reduce debt.
I will not be using this bank for any product now or in the future. Extremely disappointing experience.
They have taken my money hostage!! If I could give this communist bank 0 stars they would get -5. Terrible bank all around. If you have money in there RUN TO GET IT OUT ASAP. This institution lies to you, refuses to fulfill your online transfers, won’t deliver your electronic checks with the excuse, the institution you sent the check to refused it. Can’t get anywhere with customer service that’s if you get to talk to a real person. It feels like I am dealing with a Communist Bank.
They have take my money hostage!!
I visited a bank branch for the first time on September 25 as a newcomer to Canada, applying for both a debit and credit card. I was assured everything was fine and that my cards would arrive soon. After nearly a month without receiving my credit card, I returned to the branch for an update. The staff member I encountered was unhelpful and provided no clarity. She merely handed me a card with a phone number and instructed me to call, despite my presence in the branch seeking information. I attempted to call multiple times, but received no response. On December 24, I went to a different branch and submitted a new credit card application. After another month of waiting, I was informed that, as a newcomer, I needed a credit score and should apply for a secured credit card. This crucial information should have been communicated from the outset, saving me months of frustration. I possess a valid work permit, a full-time job, consistent income, and savings, yet I was denied a regular credit card without a proper explanation. As a newcomer, this situation is incredibly frustrating; being new should not automatically disqualify one from obtaining a regular credit card, and clear guidance on building credit should be provided. I hope this branch enhances its communication and clearly outlines credit options for newcomers to prevent similar confusing and disappointing experiences.
I’ve had a current account with this bank for over a year without any problems, but suddenly I’m being asked to visit a branch for account verification. This process is confusing, takes too much time, and feels completely unnecessary. It’s difficult to understand how this reflects “professionalism” when something that should be straightforward is turned into a complicated ordeal. What should be a quick and easy experience has become a significant inconvenience. For a bank I’ve relied on for over a year, this was a disappointing and frustrating situation. Customer service should aim to make life easier, not more difficult.
I had to wait on the phone for 30 minutes and then another 30 minutes on chat. When they finally called me, they didn’t provide a specific extension to return the call, just a general number. This means waiting another 30 minutes and then answering numerous security questions!
The rewards program is ineffective. They consistently fail to credit the points earned from spending on the credit card. The customer service is poor, and it seems the representatives do not know how to address the issues. We are often passed from one department to another, only to start over each time. It feels like an endless cycle. There have been multiple instances where the call was disconnected when they couldn't resolve the problem. My issue remains unresolved despite giving them a week to address it via email. If it isn’t fixed this week, I will be forced to cancel all my credit cards with them and transfer my assets to another institution. I've had enough.
I recommend moving to a different bank. They allowed fraud to occur involving my mother’s $600. The funds were on hold, and when she visited the bank before they were released, they told her, and I quote, 'we can't,' despite having previously acknowledged it as suspected fraud.
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