My loan originated with BMO in October 2025 and the customer service experience has been horrendous. When you call, regardless of the time of day, get ready for a lengthy hold, and then when someone finally comes on the line, start praying like crazy that you can understand them. Be ready to repeatedly explain the reason for your call and expect limited comprehension of financial transactions. I have banked and worked with numerous financial institutions and BMO is the worst. I'm looking to pay off this account and be rid of BMO. I not a person who generally writes reviews, let alone negative reviews, but this level of poor customer service has been time consuming and frustrating, and motivate me to warn others. My advice, do not use BMO.
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