Review Time
They are nothing but a scam. My direct deposit was not processed 2 weeks in a row. When I said you're a scam and close my account they told me there was a fee of $100 to close the account
The login system is down far too often. Overall, the experience has been very disappointing. When I reached out to the support team, they simply claimed I was entering incorrect passwords or user IDs, which felt unprofessional. Having just started with this bank, I can confidently say I am not satisfied with this experience and would not recommend it to others.
Everything was functioning well with the payment service through the financial institution until 1/2/26. Suddenly, while trying to use it to pay my contractors, it stopped working. The payment app indicated that the financial institution declined the transaction! I called the customer service number on my card and was told I needed to visit a branch to provide my credentials. I did so on 1/5/26, and the manager said he would look into it and asked me to return on 1/6/26. Upon my return, everything was reviewed, and he contacted the fraud department, but they couldn’t resolve the issue either! It’s unbelievable that after three years of flawless service, their support team is unable to help. There’s a lack of communication and ownership from the corporate side. I discovered they don’t support the payment app anymore as they are now promoting a different service. Make sure to inform the financial institution if you decide to leave!
I am extremely dissatisfied with the service and the unreasonable hold they place on funds when trying to settle bills. My son faced issues with money being withdrawn from his account, and when he reached out for assistance, the representatives were unhelpful and rude. He never received his money back, and it's appalling how they treat customers with intellectual disabilities.
I feel sympathy for the owner of this bank, as their service has degraded due to employee performance. It's unfortunate that despite good pay, employees fail to provide quality service to customers, resulting in a low rating of 1.3 stars. This indicates it's a poor choice for investment. If I were the owner, I would evaluate all employees after receiving feedback like mine. As a mortgage client and new depositor, my first experience has been disappointing, and I won’t be renewing my mortgage. Many advisors are unresponsive, not answering calls or returning messages. It’s a bad situation, so if you’re considering this bank, think twice and avoid wasting your time...
This frustrating company has repeatedly frozen my high-value trading accounts without explanations, leaving me on hold for extended periods. I would appreciate recommendations for a better option for managing a sizable account.
This company exhibits terrible customer service by frequently freezing my valuable trading accounts without any explanations and keeping me on hold for long periods. I am seeking recommendations for a better service for managing a substantial account.
It's time to change banks. I previously thought my experiences with other institutions were bad, but this has been worse. I find it frustrating that transferring money incurs higher fees than the amount being transferred. My debit card often fails without prompting for my PIN, leaving me in difficult situations. While I understand maintenance is necessary, it happens too often here. I keep my savings safe because banks offer little protection against unauthorized transactions. It feels like banks are more interested in making money off customers than providing a helpful service. Be cautious, as keeping money in a bank often leads to feeling taken advantage of.
For reasons unknown, my credit card application was flagged for fraud. An employee from the fraud department mishandled my application, making it nearly impossible to activate my card or access the banking app. Once this employee caused the issue, it took several hours for staff to rectify the situation. As someone with a high credit score, I’m not accustomed to being treated poorly by a financial institution. The fraud department has proven to be very problematic.
The Bank of Montreal should reconsider its operations in the U.S., as many customers are dissatisfied. If you're thinking about opening an account, please do your research first. The service here has been terrible, and the management seems ineffective. After an upsetting interaction with staff, I realized that many employees lack the necessary knowledge. If you have any doubts, check the reviews and make an informed decision. There are far better banking options available.
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