Everything was functioning well with the payment service through the financial institution until 1/2/26. Suddenly, while trying to use it to pay my contractors, it stopped working. The payment app indicated that the financial institution declined the transaction! I called the customer service number on my card and was told I needed to visit a branch to provide my credentials. I did so on 1/5/26, and the manager said he would look into it and asked me to return on 1/6/26. Upon my return, everything was reviewed, and he contacted the fraud department, but they couldn’t resolve the issue either! It’s unbelievable that after three years of flawless service, their support team is unable to help. There’s a lack of communication and ownership from the corporate side. I discovered they don’t support the payment app anymore as they are now promoting a different service. Make sure to inform the financial institution if you decide to leave!
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