This has been the most frustrating experience I've faced in my 40 years of banking. I had a vehicle loan with them, and I certainly won't return. Their website seems outdated and is hard to navigate, making it difficult to find information. It took me 25 minutes just to locate details about upcoming payments. As someone who understands website development, I found it quite absurd. When I reached out for customer support, I was connected with a representative who struggled with English. Additionally, if you make extra payments on your loan, they automatically defer your next payment instead of applying it to the principal, which they never communicated. Overall, it was a terrible experience, and I won't waste my time discussing other issues.
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BMO Harris Bank, NA is a United States bank based in Chicago, Illinois.
