Review Time
Negative 5 star review. Open an account, next day I go activate my debit card I forgot my pin number, ask the teller for help, I'm a customer on the second day, and asked for service instead I was treated like a husband of 30 years, argue in the bank over a pin number, no help was offered. Since I had to leave that debit card behind I tried to order a new one, the bank couldn't even copy my home address correctly five more day wait because of the address glitch,check was going to clear in two days,so why not close the account due to very poor service and they charged me $50 for the poor treatment as a customer. Beware of Banks with this many irregularities in a short amount of time, total time I didn't have access to my money, estimates are over 21 days closer to a month of the poorest service of a bank in my 70 years on planet earth. You have been WARNED!
Just opened an account the day before, so I go to the atm and forgot my pin,so I asked the teller for help and she starts arguing with me, I had to leave my atm card behind it was that hostile!!
Reckon she believe it was her bank on her time,and I the customer was interrupting her"me time"!
I'd give zero stars if possible. On December 23rd I mobile deposited a cashier's check from Associated Bank for $9449.42 into my account at BMO bank. They cashed it and the next day restricted my account claiming that the check was fraudulent. Cashier's checks are fully guaranteed as the money is already paid. So how was it fraudulent?
Unfortunately I was hospitalized for a few weeks and didn't realize that BMO had closed my account and put the money in a "unclaimed funds account "
Despite multiple calls to their fraud department and to Associated bank fraud department as well as a few trips to both banks BMO is STILL withholding my inheritance money. This is very unethical and unprofessional as well as bank fraud and THEFT.
I don't recommend BMO bank to anyone unless they want to get ripped off.
BMO stopped and independant loan (BMO never helped on small loans) from processing by calling it a fraud.
I did not get a chance to see for myself as they froze the account, then closed it due to "fraud" which was out of my control or knowledge.
The loan may have been legit had they left it alone? They could have worked with me to verify...
Poor service, no respect for long term customer of tens years plus.
This has been the most frustrating experience I've faced in my 40 years of banking. I had a vehicle loan with them, and I certainly won't return. Their website seems outdated and is hard to navigate, making it difficult to find information. It took me 25 minutes just to locate details about upcoming payments. As someone who understands website development, I found it quite absurd. When I reached out for customer support, I was connected with a representative who struggled with English. Additionally, if you make extra payments on your loan, they automatically defer your next payment instead of applying it to the principal, which they never communicated. Overall, it was a terrible experience, and I won't waste my time discussing other issues.
My replacement debit card got lost in the mail. When I called to request a new one, I was informed it would come with a new card number. While I understand this, it was inconvenient due to various automatic payments linked to my current card. I specifically asked if my existing card would remain valid until the end of the month, and they assured me it would—only to find it started bouncing immediately. The phone assistants seemed untrained.
I had an incredibly frustrating experience with the service. After opening an account online and depositing $25, they claimed my identification was insufficient and required me to visit a branch that was 4-5 hours away. Despite my attempts to resolve the issue by calling and emailing my ID documents, they refused to assist me and closed my account immediately. To make matters worse, a supervisor informed me that they would not return my $25 deposit due to 'verification' issues. The supervisor was quite rude and dismissive. It feels like theft; they were quick to take my money but suddenly unable to verify me when it was time to return it. I strongly advise against this bank if you value your time and money.
Having been with the service since 2013, I can confidently say it’s hard to find a more disappointing institution. Staff and branch management have been poorly trained and consistently rude over the years. Their product knowledge is lacking, and their procedures feel outdated. It took five visits and seven hours to add a name to my LLC, and it's still not completed; now it’s in the hands of their back office. Interest rates on business deposits are very low, and they charge $10 for using their ATM card at non-affiliated locations, which is most places. I cannot recommend them at all; if you face any issues, they will likely mishandle them.
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BMO Harris Bank, NA is a United States bank based in Chicago, Illinois.
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