This morning, my partner and I visited the Evesham Branch to buy our last Christmas gifts. We found a toy priced at £8.99, which we thought would be a great gift. After purchasing it along with other items, we noticed we were charged £19.99 for the toy. I asked the staff about the pricing, and they took me to the Manager, who dismissed my concerns without investigation. The Manager did not apologize for the error, and it seems this is a common issue. I would like to know if this is the standard for customer service at the company.
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From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.
