**Tale of Two Stores**My recent B&M adventure turned into a full-blown saga—part treasure hunt, part comedy.First stop: **East Kilbride, Kingsgate Retail Park**. I spotted a lovely piece of furniture on display but none on the shelves. When I asked a staff member for help, I basically got, *“If you can’t see it, we don’t have it.”* Inspiring stuff. After a bit of gentle persuasion (and possibly my best “I’m not leaving without an answer” face), she reluctantly checked and found two stores with stock—one being **Lanark**, a mere 45-minute trek away. Off I went.Second stop: **Lanark**. Same furniture on display, none on the floor. When I asked for help, the staff member gave me the classic, *“If it’s not there, we don’t have it,”* followed by the even more impressive, *“It could be anywhere on a pallet in the warehouse.”* Brilliant. Very reassuring. After encouraging her to maybe involve someone who actually knew what was going on, she sighed, shrugged, and fetched the manager.Enter **Loren**, the hero of this entire story. Loren swooped in, worked some managerial magic, and *found* the furniture—proving it was not, in fact, hiding on a mystical pallet in Narnia.So: **5/5 for Loren**, and **4/5 for B&M overall**—because while the prices are great, the customer service training clearly needs a reboot. A smile, some politeness, and a hint of helpfulness cost nothing… and would’ve saved me a 90-minute road trip and a mild emotional journey.Thank you, Loren. Without you, I’d still be wandering around Lanark looking for a pallet. P.S. Furniture is great and good value
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From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.