I recently visited a B&M store whilst on a day trip and bought a few items. Amongst them were six cushions as a gift. When I returned home I found I was charged for eight cushions. I contacted B&M who said go back to the store with the cushions. Two problems with this. I don't live near the store, and they were 'gifts' already in the hands of the receiver. Surely, B&M have CCTV that can see I was struggling at the till with transactions due to an issue with the card machine. Equally, their stock levels should show two extra cushions?Regardless, what would showing up with Six cushions demonstrate, I'm unlikely to go back with eight am I?I just wanted a bit of trust afforded to me from B&M. After all, we are asked to trust B&M by not taking till receipts (although it would be a cold day in hell if I trust them again with basic numeracy)I could hear the tutting in the queue behind me when I had to make several attempts with the card machine. And whilst struggling with 'SIX' (not eight) cushions in a 'BLUE IKEA BAG' that would show up on CCTV. At that point, I didn't think I would have to dig through everything and count the items I had paid for - whilst blocking the door exit which no doubt would have led to more tutting.I decided to trust B&M. That trust was misplaced when they pass the buck instead of resolving issues
Claim your business profile now and gain access to all features and respond to customer reviews.
From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.
