I bought a chocolate selection box for 10.00 as a christmas present on the 12th of Decmber, when i got home i saw the best before date was the 25th of December. I went back to the store to exchange it for another on the 13th but was told as it was in date they would not exchange or refund.I was honestly shocked at this policy!! I had not opened it and only wanted it exchaged for one with a better date on.Shocking customer service, shame on you B&M.Thank you for your quick response .. i have already emailed and this was the reply i recievedB&M Stores)15 Dec 2025, 10:51 GMTGood morning Thank you for your email. I'm sorry to read of your concerns with the “Best Before” date on the kinder bueno chocolate selection box you purchased. “Best Before” dates are a guideline to indicate the possibility of a deterioration in the taste of products. They are different from “Use By” dates. Products with a Use By date, such as meat and milk, can deteriorate much more quickly and the Food Standards Agency recommend that once this date has passed the food should not be consumed. At B&M our high footfall and volumes means it is very rare that goods are still on sale after a Best Before date. We certainly aim to remove products from sale if the best before date has passed. There is not however any risk of illness arising from consumption of a product relatively soon after expiration of the Best Before Date. We are sorry however that you had reason to write to us, however as the item was in date when purchased , and is still within the date of the best before, we are unable to help further with your query. Kind Regards
Claim your business profile now and gain access to all features and respond to customer reviews.
From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.
