Wow! I had an issue and thought I'd try calling customer services so I got comfortable with a coffee and a book prepared for a long wait on hold...My preconception was ill-founded, it seems!I encountered no silly IVR options. I was taken directly though to customer services. I spent about 10 seconds listening to some palatable hold music before Krista answered my call and OMG is she an asset to your company!I started the call ill-prepared, lacking all the necessary documents/receipts and she patiently allowed me to potter about trying to find them. At no point did she huff nor did she project any annoyance.In stark contrariety to the typical 2025 telephone customer service experience, when I needed to find something on my phone, on a settings page I'd never seen or used before, she expertly and clearly explained how and where to find it.When I did the wrong thing, she sensitivity asked questions to find out where I had gone wrong and what I was looking at so she could get me to the correct place so that I might give her the information she needed.The level of interpersonal, listening and communicational skills demonstrated by Krista were off the chart.Sincerely, I say this not in exaggeration nor hyperbole. I work in a similar field and I would be over the moon, absolutely delighted if my colleagues were even half as competent and charismatic as Krista.I honestly believe that from this one short call, my entire brand perception of B&M has been tweaked somewhat.Regards,Ivan.
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From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.
