bmstores.co.uk

Porthmadog Store - Self Service Card Only Checkouts

Maybe not all B&M stores are the same but this review relates to the store in Porthmadog. I would frequently visit but after the most recent experience, I won't be visiting no more. I would urgently advise senior management in Head Office pay this store a visit and monitor their staff. I don't think there is issue with head count or being short staffed, but evidently the people who they do employ show less customer service and social skills than a brick wall. I visited store today, two of their three checkouts manned and no less than 5 to 6 people queueing at each of the open checkouts. Not even a thought to open a third checkout, or to direct people to the kiosk to pay for the one or two items they had in their hands, like myself. At this point in time, there was a younger girl and another colleague stood behind the kiosk counter, neither seem to be serving and there were a couple of customers in front of me, one turning around to say they were not open or serving. I said to the girl, are you not serving? I'm only wanting this one item and you're expecting me to go to a checkout and queue behind these who have loads of shopping?At this point, I put the item aside and thought to myself, unbelievable and I walked out. You have a couple of supposedly able bodied staff there and not one between them can think to open the kiosk counter. I have a proposed solution. Lay off those who don't want to work or serve customers, the supposed best of the unemployable and give us card only self-service checkouts. Honestly, the service in this store needs calling out. Truly abysmal. Oh and to add to that, refrigerated stock out is always poor. You'd be lucky to find a sandwich or any suitable lunch time snack.

Date of experience: Dec 11, 2025