I contacted B&M customer services with a query about a cheap vacuum cleaner I bought from them over a year ago. Sue from customer services was straight onto my query - courteous, friendly and sorted me straight away by popping some spares in the post the same day. In an age of generally being fobbed off with scripted replies and AI automation it was refreshing to be helped by a real person who took proper ownership of my enquiry and helped me. Expectations exceeded - 10/10 to B&M.
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From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.
