Staff in the shop couldn't do more to help. I had a faulty item that was a gift I had bought for my daughters birthday. I wanted to exchange but the item was no longer in store. They searched with me to try and find it. I had my bank transaction but I couldn't find receipt. I was advised to contact head office as the purchase was older than 1 month. I was dreading this process but it was so smooth. The person on the call took me through the steps clearly and within minutes I had my receipt emailed to me. Thanks very much to all the staff as this could have been much more stressful. Now I am able to have a refund and purchase something else in its place.
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From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.
