bmstores.co.uk

4.2
4.2 Based on 161 reviews

From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices. We attract over 4 million happy customers through our doors a week....

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J Andrews
Shocking service.

Purchased two packs of Tassimo coffee capsules for a coffee machine Christmas present. Realised they were the incorrect coffee and tried to change or refund. Was told that because they were perishable goods it wasn't allowed! They are unopened with the receipt, I do not class them as perishable food products! Was told to read the small print on the signs around the store. Absolutely ridiculous and very annoying. Customer Service is a waste of time. What a ridiculous reply, as if you read that when you go shopping. Get real B&M.

1
Date of experience: Dec 09, 2025

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Business Details

  • From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.

    We attract over 4 million happy customers through our doors a week.

  • email customerservices@bmstores.co.uk
  • call 03308389000
  • language https://bmstores.co.uk

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