⭐️positive store experience ⭐ Hi I hope this doesn’t get lost in the shuffle but one of your employees was so helpful and kind that I needed to highlight it to the company. Sotera in the Omagh store in Northern Ireland deserves recognition. About 6 weeks ago I asked her to keep an eye out for a Santa sack with an F on it for my daughter to match my other kids Santa sacks. I made it my mission to find one (more so because ienjoy a little challenge) so I went in every few days for those 6 weeks to check the restock. And it never showed up. Today I was there with my daughter who was laying on the floor making faces at herself in the mirror and sotera was laughing with her then said, hey aren’t you the lady that was looking for the F Santa sack? I’ve been trying to call you. I found one and I’ve been keeping it for you. Out she comes from the store with the Santa sack that I had asked her to keep an eye out for and so kindly kept. She absolutely did not have to do this (she’s always busy stacking shelves and tidying when I’m in) she’s got enough to do but it was so so kind and such a joy and surprise and now the collection is complete. Excellent customer service from Sotera in the omagh store.
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