Since buying an X1 last year in general the car has been great, However as more technical I needed to contact customer services several times. Invariably the help has been appalling, So as constructive comment wrote to the Director of Customer Services who directed the comment to customer services!!! They just replied with the usual garbage and asked if I would like them to contact the dealership where I bought the car presumably to find out why CS is so bad.Unbelievable.
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