⭐ 1 Star – Worst Experience I’ve Ever Had With Any Car BrandThis has genuinely been the worst car purchase and customer service experience I have ever had. From start to finish, BMW has been nothing short of a disappointment, and the stress of dealing with them has even taken a toll on my husband’s health.Customer service has been virtually non-existent. Every interaction has felt dismissive, biased, and completely unhelpful—like having your own family act as the jury in your own court case. Absolutely pointless.I explained the issues multiple times, yet nothing was taken seriously. I was told to return the car because of scratches, even though the car was sold to me using a custom video that only highlighted a couple of stone chips. For BMW to expect me to take unpaid time off work due to their lack of transparency is unacceptable.On top of that, I now have ongoing concerns about the warranty, and frankly, I can only hope nothing goes wrong because I refuse to step foot in a BMW dealership again.I have requested escalation to higher management, because this situation has been handled far below the standard any customer should expect—let alone from a brand like BMW.I work in the automotive industry, and this experience has ensured I will never purchase another BMW. I will also be sharing this story with colleagues, friends, and anyone considering BMW so they can avoid this ordeal.Avoid at all costs. BMW has completely failed to deliver even basic customer service.
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