We recently purchased a BMW iX from BMW Derby, and what should have been an exciting moment has turned into an absolute nightmare.Within just two-three days of ownership, we discovered a damaged glass roof, something that clearly should have been identified before the car was handed over to us. We immediately contacted the dealership expecting support, but instead were met with indifference, denial, and a complete lack of responsibility.Rather than helping to resolve what is clearly a serious defect, BMW have refused to assist with repair or replacement, leaving us completely stranded. The situation has now escalated to the point where our insurance company is considering writing the car off entirely because the cost of replacing the roof is so high.The customer service has been shockingly poor. No empathy, no urgency, and no accountability. We’ve been left out of pocket, deeply disappointed, and incredibly upset by how we’ve been treated.Buying a premium vehicle from an official BMW dealer should come with peace of mind and trust. Instead, we’ve been left high and dry, questioning how a dealership of this reputation can treat customers with such disregard.If you value honest service, transparency, and aftercare, avoid BMW at all costs.
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