Absolutely shameful communication and customer service from a premium brand. My brand new x1 was recalled for 7 months , after being refused a loan car from the dealership as I owned a small dog, 4 loan cars later from enterprise hire, all sub standard to the payments I continued to pay, little if any communication as to what was going on. When there was communication it was passing the blame from bmw fs to customer services to the dealership. The car was finally returned, after being in the care of the dealership (Brighton and hove) with flat tyres and warning light on. This Ofcourse brought concerns of the warranty as I had not had use of the car and having no confidence left in the brand, I was told they would not extend it and would respond any further. Stay away from them. I’ve had premium brands before with far superior customer service and retention.
Claim your business profile now and gain access to all features and respond to customer reviews.
