bmw.co.uk

1.6
1.6 Based on 140 reviews

...

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Mark Jackson
Dreadful customer service

I was due to collect my new BMW from the dealer yesterday but BMW central put a delivery stop on the car at 4.45pm on the previous working day. Coincidentally I was informed about this just after I'd paid a hefty deposit! So far BMW central hasn't issued a fix for the issue, and hasn't communicated the resolution timescale to the dealer or customers. Thus leaving me (and others) completely in the dark, and souring the pleasure of getting a new car.This is the behaviour of an organisation that simply doesn't give a damn about its UK customers.

1
Date of experience: Oct 28, 2025

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