The customer service is inadequate; they request information and then remain silent. After almost six months of trying to retrieve funds, it’s frustrating. I've never faced such issues with identity checks from other companies, but this one takes it to a new level. I’m considering escalating the matter to the Financial Ombudsman Service.
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The Bank of New York Mellon Corporation, doing business as BNY Mellon, is an American worldwide banking and financial services holding company headquartered in New York City.