I placed an order for a Deluxe Edition on 10 December. I promptly received an order confirmation, and my payment was processed immediately. However, since then, I have received no further communication. I was aware of the potential delays with international shipping and wasn't anticipating delivery before Christmas. What I did expect was some basic updates: confirmation that my order was being processed or, at the very least, a tracking number. It has now been 12 days with absolutely no information. I have sent several follow-up emails but have not received any replies. There has been no explanation, reassurance, or even confirmation that my order exists beyond the initial automated message. After reading other reviews, I noticed at least one customer with a similar situation was told by the service, “we are not a scam and are processing your order.” This is hardly comforting when customers are left without any communication for weeks. At this point, I’m questioning:
Is this a scam, or is it simply one of the least organized online game retailers? Regardless, the result for the customer is the same — payment taken with no service rendered. Caution is advised. Until the service can prove they can handle basic order processing and customer communication, I would recommend others to think carefully before making a purchase.
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