Like the availability of OEM product online. Also, easy to see where the company is located and easy to reach a customer service rep by phone. I did order a $10 part the night before that I realized the following morning was not what I needed. However, the customer service rep could not stop the part from shipping and the costs to return it does not make sense. It would be great if your system had the ability to cancel a part for shipping, especially if it had not even been pulled from the shelf. I understand that this may be inherent to the system you use, but if it could be done it would be make your end service even better.
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